MobileMonkey

MobileMonkey has been rebranded as Customers.ai and shifted its focus from chat automation to multi-channel sales outreach — email, SMS and web visitor identification — aimed mainly at ecommerce and companies wanting to identify and contact anonymous website visitors.

Customers.ai, formerly MobileMonkey, is a sales automation platform that has significantly changed its positioning. The starting point is web visitor identification: the tool identifies who visits your site even without registering, matching anonymous sessions to profiles with contact data (mainly email). From there it activates automated outreach sequences via email and SMS, with personalized messages to recover potential customers. The model works especially for ecommerce, where many visitors leave the site without converting. The chatbot features for Instagram and Facebook Messenger — MobileMonkey's original product — are still available but no longer at the center of the positioning. The platform integrates with Shopify, Klaviyo and other ecommerce tools.

For ecommerce businesses and marketers who want to identify anonymous website visitors and contact them with automated email and SMS sequences to recover unconverted leads.

Customers.ai (formerly MobileMonkey) doesn't publish pricing transparently. Some Enterprise plans start at around $199 per month, but the actual cost depends on traffic size and identified contact volumes. A free trial or demo is available. For updated details it's best to contact the company directly.