Route

Route solves the problem of lost, stolen or damaged packages in ecommerce: it's a shipping protection service added at checkout, funded by the customer, who in return gets guaranteed replacement or refund if something goes wrong.

Route is an ecommerce application that adds shipping protection to the store's checkout. The process is simple for all parties: the merchant integrates Route into their platform (Shopify, WooCommerce and others) with a widget that appears during checkout; the customer, at the time of purchase, can add Route protection for a small percentage of the order value (typically around 1-2%); if the package is lost in transit, stolen from the porch or arrives damaged, the customer opens a claim directly in the Route app and gets a quick refund or replacement, without having to contact the carrier or the store. The cost of protection is borne by the customer, not the merchant: this makes Route free for stores, which benefit from fewer refund requests and reduced customer service. Route also includes an app for tracking orders from multiple stores in one place and shopping features to discover new brands.

For ecommerce stores wanting to reduce customer service costs related to lost or damaged packages, offering customers shipping protection at no additional cost to the merchant.

Route is free for ecommerce stores that integrate it: there are no monthly costs or sales commissions. The service is funded through the small percentage that customers optionally pay for shipping protection (around 1-2% of order value). Stores pay nothing; customers only pay if they choose to add protection.