SoftSync AI: pricing, features and alternatives

SoftSync AI starts from a problem every small team knows: the relationship with a customer ends up scattered across a CRM, an inbox, a booking tool, a note-taker and an e-signature app, and nobody has the full picture. SoftSync brings all of it into one AI CRM, so every email, meeting and signed contract lands on the same customer record.

SoftSync AI is a CRM built around the whole path of a customer, from the first contact to the signed contract and the support that follows. The base is a flexible database of contacts, companies and deals that you shape around your business: besides customers you can track investors, candidates, partners or properties, each with its own fields and stages, and see them as a list, a pipeline or a calendar. New prospects can come straight from the built-in B2B lead database, where you search companies by country and size, or look for ones similar to your best customers, and add them to the CRM without creating duplicates.

From there, the work happens in the same workspace. You write to prospects from your own connected mailbox, with templates and scheduled follow-ups, and their replies are filed on the right record; when someone wants to talk, they book a slot through a page that shows your real availability. Calls are where SoftSync differs most from other CRMs: instead of a bot joining your video call, a desktop app for Mac and Windows records the audio from your computer and turns it into a transcript and an editable summary of decisions and next steps, which you attach to the deal. When it is time to close, you send the quote or contract for signature straight from the deal, and the signed copy comes back to the same record. After the sale, emails to your support address become tickets with a priority and a reply deadline, so customer care stays in the same place as the sale.

AI ties it all together. You can ask the AI Assistant about your pipeline, for example what was agreed with a customer or what changed on a deal, while Autopilot runs routine checks you describe once, such as spotting deals that have gone quiet and reminding the owner or handling the follow-up. Reports turn your data into charts you can click through to the records behind them, and the API and MCP connect SoftSync to the rest of your tools. Moving in is part of the service too: you can import your contacts and get help migrating from the CRM you use today.

SoftSync AI is for startups, founders and small sales or customer-facing teams that want one CRM instead of a stack of separate tools for outreach, scheduling, meeting notes, e-signatures and support.

It suits teams moving off spreadsheets or a CRM built in Notion, and teams that track more than customers, such as investors, candidates, partners or properties, thanks to custom record types. The Pro plan covers up to 5 team members and Business up to 25; larger teams go on Enterprise.

SoftSync AI is priced per seat, with monthly or yearly billing. Prices exclude VAT.

Pro costs $29 per seat per month billed yearly, or $39 billed monthly. It includes flexible records and custom objects, email sync, campaigns and templates, meeting notes and summaries, reports and dashboards, the AI Assistant and Autopilot, and integrations, API and MCP access. Limits: up to 5 team members, 1 mailbox per user, 1,000 campaign emails and 1,000 chats per user each month, and 1,000 enrichment credits per workspace.

Business costs $59 per seat per month billed yearly, or $79 billed monthly. It adds priority support for migration and setup, a workspace consultant and custom integrations, and raises the limits to 25 team members, 5 mailboxes per user, 10,000 campaign emails and 10,000 chats per user each month, and 10,000 enrichment credits.

Enterprise has custom pricing, limits and integrations.