Zendesk Sell

Zendesk Sell is Zendesk's sales CRM, designed to integrate seamlessly with Zendesk Support: those already using Zendesk for customer care find a CRM that shares customer data between sales and support teams, eliminating silos.

Zendesk Sell is Zendesk's CRM for sales teams, built to integrate with the Zendesk ecosystem. It manages contacts, leads, deals and sales pipelines with a visual opportunity view, activity tracking and communications linked to each contact. Email and calendar sync automatically keeps the interaction history updated. Sales intelligence features analyze sales patterns and suggest the most effective actions. The differentiating point from other CRMs is native integration with Zendesk Support: those already using Zendesk for customer care can see each customer's support ticket history directly in the deal's CRM profile, and vice versa the support team sees the customer's value from the CRM. This eliminates the need for separate tools and silos between sales and support. Zendesk Sell also includes email tracking, automatic follow-up sequences, reporting and sales forecasting.

For sales teams already using Zendesk Support who want a CRM that shares customer data with the customer care team, eliminating silos between sales and support.

Zendesk Sell has no permanent free plan but offers a free trial. The Sell Team plan starts at $19 per user per month billed annually, followed by Sell Growth at $55 and Sell Professional at $115. The Enterprise plan is custom-priced. Compared to Pipedrive, prices are higher but justified by integration with the Zendesk ecosystem.