Zoho CRM

Zoho CRM is part of an ecosystem of over 50 business apps developed by Zoho: the advantage is data consistency across sales, marketing, support, HR and accounting — all Zoho, all integrated. It's the choice for companies that want a complete application ecosystem without Salesforce prices.

Zoho CRM is the customer relationship management software from Zoho Corporation, part of a suite of over 50 business applications covering virtually every business function. The CRM manages contacts, leads, accounts, deals and sales pipelines with customizable workflows, automations, modules and configurable fields. Zia, Zoho's AI assistant, analyzes sales trends, predicts deal closing probabilities and suggests the best time to contact prospects. The Zoho ecosystem is the strength: using multiple Zoho apps — CRM for sales, Campaigns for marketing, Desk for support, Books for accounting, People for HR — all customer data unifies into a single system without having to configure integrations. This eliminates the silos typical of using different tools. Zoho CRM also integrates with external platforms like Google Workspace, Microsoft 365, Slack and many others. Global presence and multilanguage support make it popular internationally.

For SMEs and companies that want a CRM integrated into the Zoho ecosystem to unify sales, marketing, support and accounting, or those looking for a complete CRM at a lower price than Salesforce.

Zoho CRM has a free plan for up to 3 users with basic features. The Standard plan starts at $14 per user per month billed annually and includes the main CRM modules; Professional at $23 adds advanced workflows and sales forecasting; Enterprise at $40 adds Zia AI, advanced customization and enterprise features. The Zoho One bundle, which includes all Zoho products, starts at around $37 per user per month and is often the most convenient choice for those using more than 3-4 of them.